Access Control
- Key Pads
  - Pin Code Setup for Hikvision Keypad Readers (Including DS-K170HPK)
- Time & Attendance
  - Setting up Time and Attendance in iVMS-4200
  - check out not on the excel report
Video Intercom
Software
- Browser
HikCentral
- Getting Started
- How To Videos
  - How Does Account & Security Work on HikCentral Pro V2.3
  - How to see the number of streams from an NVR/Error Maximum Number of streams
Accessories
- Mounts and Brackets
FAQs
Video Recorders
- NVR
  - Compatibility - 7732NXI-I4/16P/4S and DS-2CD2387G2P-LSU/SL
  - ECI-T24F2 in ERI-K216-P16 not records on motion
- DVR
Remote Access
- HikConnect Setup
  - How to Setup HikConnect
  - Wifi Kit camera not compatible stand alone Hik-connect WiFi
Other
- Storage
  - How to Setup and Configure HybridSAN Storage DS-A71024R/440
Technical Notes

How do I email technical support?

Modified on: Mon, 6 Mar, 2023 at 1:05 PM

Question:

I have an issue and cannot currently call in. How can I email technical support?

Answer:

You can now submit a technical support request online by clicking here or alternatively, you can email us at techsupport.usa@hikvision.com

For the fastest service please ensure you include the model number and serial number of the device being worked on as well as a brief description of the issue you are facing.