Question:
Why am i getting error 2022 when resetting a password on the SADP tool?
Answer:
The error 2022 occurs when the xml file either becomes invalid because the device has rebooted, the file does not contain the correct information, or it has been to long since the file was generated. When the error occurs the file will need to be regenerated. Re-export the xml file and reach out to our password reset team to modify and re-send the xml file.