Enhanced Protection Mode prevents downloads from unknown or non-trusted sites. Since we use HTTP connections with IE mode, this feature could prevent playback downloads while using an internet browser (Edge in IE mode)


If your client is unable to download playback footage from their browser [Edge in Internet Explorer mode], there are 2 things that can resolve this issue.


The first step is to run the browser as an administrator, if that does not work refer to step 2. 


The second step is to disable IE Enhanced Protected Mode, there are 2 ways to do this.


Method 1.

•Run Edge as admin & load page in IE mode. 

•Open settings [Alt+F] - More Tools - Internet Options - Advanced

•In Security section disable Enhanced Protected Mode


If the option is unavailable it is still possible to disable Enhanced Protected Mode through the Registry Editor. 

- option is not available in screenshot below


Method 2.

Disabling IE Enhanced Protected Mode with Registry Editor:


Note: Editing the registry is risky and is unforgiving, errors can cause serious issues with the operating system so it is imperative to follow the directions & syntax appropriately. 


• Open Registry Editor [run regedit or search Registry Editor & run as administrator]

• HKEY_CURRENT_USER

• \Software\Microsoft\Windows\CurrentVersion\InternetSettings\

• Select zone [3 = Internet]

• Create or modify REG DWORD 2500 (this is the registry entry for IE protected mode)

• In modify window, change value from 0 [enabled] to 3 [disabled]


HKEY_CURRENT_USER 

Software

Microsoft

Windows

CurrentVersion

Internet Settings

Zones

0: Local computer

1: Intranet

2: Trusted sites

3: Internet

4: Restricted sites


In zone 3 [Internet] right click & create new REG DWORD (32-bit) Value & call it 2500.

 It is also possible that 2500 already exists in Zone 3, in that case just right click & modify the entry.

Once created, right click & Modify.

If entry already exists, right click & Modify.


The default value will be 0 [IE Enhanced Protected Mode enabled]. 


Change the value to 3 (leave it as Hexadecimal) & click OK to disable IE Enhanced Protection Mode. 


Once this is done IE Enhanced Protection Mode will be disabled & downloading playback will be possible. 

After the downloads are finished, it is recommended to re-enable Enhanced Protection Mode by changing the value from 3 back to 0.