I cannot access my cameras remotely what are some possible reasons for this?


Possible reasons:

  • Internet is down.
  • If using direct IP remote access. The port forwarding is broken and needs to be corrected. Possible solutions for this are as follows: 
    • Ip address of the device receiving the port forware has changed.
    • The ports have been changed on the router or firewall. 
    • The public IP accress has changed. 
  • For Hik connect. 
    • Check the preffered and alternate DNS are set to and respectively. 
    • Reboot the recorder. 
    • Check that P2P blocking is not enabled on the router / firewall.