I cannot access my cameras remotely what are some possible reasons for this?

Modified on: Wed, 30 Nov, 2022 at 3:27 PM

Question:

Answer:

Possible reasons:

Internet is down.
If using direct IP remote access. The port forwarding is broken and needs to be corrected. Possible solutions for this are as follows:
- Ip address of the device receiving the port forware has changed.
- The ports have been changed on the router or firewall.
- The public IP accress has changed.
For Hik connect.
- Check the preffered and alternate DNS are set to 8.8.8.8 and 1.1.1.1 respectively.
- Reboot the recorder.
- Check that P2P blocking is not enabled on the router / firewall.