Question:

How do I unbind my NVR/DVR from an account I do not have access to?


Answer:

There are 2 ways of doing so:

  1. Use a computer and hard wire that to the same network the NVR/DVR is connected to *(NOTE: disable WiFi and/or any VPN or SonicWall from the computer)
    1. Download the latest version of SADP from us.hikvision.com
    2. Open SADP, check mark the NVR/DVR, and follow the UNBIND process at the top
  2. Use your Mobile phone to unbind the NVR/DVR (NOTE: put the phone on airplane mode and connect to the main WiFi network)
    1. Download the latest version of Hik-Connect and register and account
    2. Scan the QR code and follow the unbind process