Question:
My Hikvision doorbell will send me event notifications, but it does not ring my phone when I press the button. Why?
Answer:
This has been observed to happen in either outdated or international versions of the Hik-Connect app. To ensure full functionality please ensure you are on the latest North American version of Hik-Connect. It can be found for Apple devices in the appstore and for Android devices at appstore.hikvision.com