Access Control
- Key Pads
  - Pin Code Setup for Hikvision Keypad Readers (Including DS-K170HPK)
- Time & Attendance
  - Setting up Time and Attendance in iVMS-4200
  - check out not on the excel report
Video Intercom
Software
- Browser
HikCentral
- Getting Started
- How To Videos
  - How Does Account & Security Work on HikCentral Pro V2.3
  - How to see the number of streams from an NVR/Error Maximum Number of streams
Accessories
- Mounts and Brackets
FAQs
Video Recorders
- NVR
  - Compatibility - 7732NXI-I4/16P/4S and DS-2CD2387G2P-LSU/SL
  - ECI-T24F2 in ERI-K216-P16 not records on motion
- DVR
Remote Access
- HikConnect Setup
  - How to Setup HikConnect
  - Wifi Kit camera not compatible stand alone Hik-connect WiFi
Other
- Storage
  - How to Setup and Configure HybridSAN Storage DS-A71024R/440
Technical Notes

Why is my Platform Access offline?

Modified on: Tue, 18 Oct, 2022 at 12:05 PM

Question:

My device says Offline in Platform Access and will not connect on my mobile device. How can I remedy this?

Answer:

If Platform Access is offline, your next steps will be:

1. Verify that it is physically plugged into your network

2. Verify Hik-Connect is enabled in the recorder by going to System Configuration -> Network -> Advanced -> Platform Access and enabling it here

3. If the above steps fail to bring it online, go into System Configuration -> Network and make a note of your IPv4 Address. Then enable DHCP and save; or, if it's already enabled, disable it, save, then re-enable it and save. Once you do that, make a note of if your IPv4 Address is now different. If it's not different, let us know.

4. If it is different, uncheck DHCP, then change your Preferred DNS to 8.8.8.8 and Alternate DNS to 8.8.4.4