When trying to view live video or playback in IVMS-4200. I keep getting a spinning animation on the live view like the application is haning. How do I fix this?

Modified on: Wed, 2 Nov, 2022 at 3:47 PM

Question:

Answer:

Here are some steps to try:

Make sure Windows 10 or if you are using Windows 11 has all its updates done.
Chech that the graphic card drives for the Windows PC are up to date.
Uninstall and re-install the IVMS-4200 (Always use the latest version), but do not add any NVR/DVR or cameras. Set the decoding to D3D11 or D3D9

Close IVMS-4200. Be sure the service is also exited. Then do the below steps.
- Copy the "MultimediaComm.dll" typically located in "C:\Program Files (x86)\iVMS-4200 Site\iVMS-4200 Client\Client\RunInWin32" to "C:\Program Files (x86)\iVMS-4200 Site\iVMS-4200 Client\Client".
Then launch the IVMS-4200 again.

If none of these steps fixes the issue. Call Hikvision Tech Support.