Question:

What is 'Error Code 2015' when trying to modify the IP address or reset the password on the SADP tool?


Answer:

The reason for the error 2015 is caused when the IP address of the PC or laptop changes while the application is running. This is most commonly caused when the ethernet cable is being moved from a recorders POE camera ports to the local network. After moving to the corresponding network the computer's IP address will change.  When the error does occur close the application confirm it is closed by checking the task tray in the bottom right or a simple count of 3 seconds. Then re-open the application. Make sure the IP address has changed to the appropriate value before re-opening the application.