FAQs
Access Control
Video Intercom
- DS-HD1 beeping when it detects motion?
- How do you record HD1 for motion in the NVR?
- How do you add a DS-HD1 to an NVR?
- Can't connect to the DS-HD1 during setup in Hik-Connect
- How far can I wire my 2-wire intercom?
- What's the password for a DS-HD1?
- How do you call from one indoor station to another?
- Can I add IP cameras to an extension indoor station?
- What channel do I plug my two-wire outdoor station into on the power distributor?
- Why isn't the DS-HD1 recording my voice as well as the other person's?
- Can I configure a DS-HD1/2 with a computer instead of a phone?
- Where is the Encryption Key on the DS-HD2?
- How do I make an outdoor station into an extension using the ivms 4200?
- Can I connect 2 or more DS-KAD706-P together?
- My doorbell sends notifications, but doesn't ring
- Why is my chime not working?
- How long should I wait to use the chime on a DS-HD1 / DS-HD2 on a new install?
- I have a Hikvision HD1 / HD2. I would like to set it's current IP address as a static IP address instead of a DHCP address. How can I do this?
- Can I link a DS-HD1 to an indoor station (call an indoor station)?
- Reset button on the KAD706
Software
- Getting a 'MSVR120.dll' error when launching SADP/iVMS 4200?
- Why can't I see my cameras on SADP but I can see my NVR?
- What is Error Code 2015 on SADP
- I forgot my password for the superuser account of my IVMS-4200. How to i recover it?
- How do i enable / disable pop-up alerts in IVMS-4200.
- Why is SADP giving me a "device rejected" error when trying to reset my password?
- Failed to get the key/Device Timed Out
- Camera appears on recorder but not in the IVMS-4200
- How can I view my NVR/DVR on my computer outside the network?
- How to reset your Hikvision devices password using SADP
- Where does the user manual for IVMS-4200 reside after the application is installed? I used the default installation path.
- Why am I getting error 2022 when resetting a password?
- Error 2015: Others when using SADP
- Where can I find my license plate images from my LPR?
- How do I convert my exported footage into a more common format?
- When trying to view live video or playback in IVMS-4200. I keep getting a spinning animation on the live view like the application is haning. How do I fix this?
- When I uninstall the iVMS 4200 and reinstall it, why is the previous super user account still saved?
- Why is the PTZ menu small and limited on IVMS-4200?
- My recorder is online but there are no cameras on the main view of my IVMS 4200
- Why is my IVMS-4500 mobile app no longer working?
- Does the SADP software have the option to do firmware upgrades on a device?
- What software do you use to view your device on a PC or MAC?
- What is the application software called to view cameras on PC or MAC?
- What is the difference between "name" and "username" when adding a device on IVMS-4200?
- Can IVMS-4200 be used on multiple monitors?
- IVMS 4200 has a loading icon in all the modules
- How to fix Part of image being cropped out when full screen on IVMS-4200?
- How do I create groups in the iVMS-4200?
- Where are the files I downloaded from the iVMS-4200 saved?
- How do I update my camera names in the iVMS-4200?
Accessories
- How do I know what accessories go with my camera?
- How do I add multiple analog cameras to a NVR using an encoder?
- Why can't I access the web interface of a smart managed switch?
- Do I need to put a HDD (hard drive) in an encoder?
- What is Hikvision network recommendation for deploying a decoder in regards to networking?
- Smart Switch Topology with iVMS4200
HikCentral
- How do I connect a Hikvision keyboard to a HikCentral server
- Does the Hik Central Professional Streaming Server require any additional licensing?
- My SYS service keep starting and stopping after making changes to the hardware of the HCP server. Why?
- How do i change from proxy to direct access or direct access to proxy on my HikCentral server?
- Can I download the HikCentral control client from the web client?
- How do I upgrade HikCentral to the latest version?
- How to Create a linkage action for Alarm Input in Hikcentral Pro Web client
- My HikCentral Control Client is giving me a VSM 220 error
- How do I reset my HikCentral admin password?
- What is the website for doing a manual activation/deactivation of HCP lisenses?
- I forgot my password for the Windows Server hosting the Hik Central Professional. How do i fix this?
- How do I change the client timeout settings for the Hik central Control Client?
- How many streams does a Hik Central SYS server support?
- How many additional streams can i get to a Hik Central system if I add a Hik Central Streaming server?
- Does the Hik Central Professional Streaming Server require any additional licensing?
- Can I install the Hik Central Streaming Server on the Hik Central SYS server?
- How do I add persons to HikCentral?
- How do I add persons to access level in HikCentral?
- How do I setup an NTP server in HikCentral?
- What ports are required for external access when using HCP 2.2.1?
- How do I add licenses to HikCentral V2.x?
- Where do you set up WAN access on HikCentral V2.x?
- I have a trial license for HikCentral Professional but it doesn't appear to be compatible on Mac. Is this correct?
- How many more streams can I get with a HikCentral stream server?
- Where do I disable the failed login lockout in HikCentral V2.x?
- Can I stop the HikCentral Web Client from auto logging out?
- Can my PC handle running the HikCentral Control Client?
- Where do I create roles in HikCentral V2.x?
- Where do I create users in HikCentral V2.x?
- An unused device is taking up a license in HikCentral, how do I free up the license?
Cameras
- What are the requirements for a custom audio file to import for the alarm audio?
- I cannot access my cameras remotely what are some possible reasons for this?
- How do i default a Hikvision IP camera?
- What kind of cable does the Covert/Pinhole camera use?
- How do I enable ONVIF on a Hikvision camera?
- Can I add a white/black list to an LPR camera using the NVR/DVR?
- Why is my camera image pink/red?
- What is the difference between a "preset", a "Patrol" and a "Pattern" on a Hikvision PTZ cameras?
- Why do I get video when viewing my camera by itself, but not in a group?
- How do I log directly into my camera?
- Should I configure my events through the camera or from my NVR/DVR?
- How do i find out if a IP PTZ camera supports the patrol and/or pattern function?
- Can I add analog cameras to my NVR?
- How do I enable WDR/HLC/BLC on a Hikvision camera?
- What can I do if my camera has water damage?
- What is the difference between H.264 and H.265?
- How can I switch Hikvision TVI analog cameras to a different video mode (TVI, AHD, CVI or CVBS)?
- How do I get my RTSP stream?
- How do I get to an analog camera's menu?
- I have one of the TandenVu cameras. How do i set it up?
- How do I flip my image?
- How do I connect a Wi-Fi camera to Wi-Fi?
- Why does my Fisheye camera keeps telling me to install Direct X?
- I don't see my Smart Events, where are they?
- How do I turn off the camera's light at night?
- How do I stop the IR light from bleeding into my image at night?
- Why is playback all black at night on my LPR camera?
- Headlights are very bright at night and the LPR can’t read the license plate?
- What is sensitivity in my events?
- What does "Cannot connect to camera over xMP" mean?
Video Recorders
- What is the difference between rebuilding video and rebuilding all?
- How do I set up a NVR/DVR to record both video and audio when logging into the recorder through the web interface.
- How can I change the date and time on footage that has already been recorded?
- Why does my recorder reset my date to the 1970s? CMOS Battery CR1220
- How do I configure the network settings on an NVR with two LAN ports?
- Cameras disappear after a few minutes of Live View
- My NVR is making a loud beeping noise.
- Audible Warning is saying there is a HDD error
- Why is the Hard drive light flashing red on the front of my recorder?
- How do I change the menu output on a DVR/NVR via web interface?
- My camera is showing 'Unsupported Stream Type'
- How can I access deleted footage?
- How do I add a PanoVu/Multi lens camera to a recorder?
- Can more than 1 monitor connected to a recorder have mouse control?
- Getting a 'resolution or bitrate has reached the limit' error when adding a camera to a recorder?
- How do I change my channel names through the recorder?
- How can I export video?
- How can I safely upgrade firmware?
- Getting an "unsupported stream type" error on the recorder for a camera?
- Getting an "Input/output video standard mismatch" error on a DVR?
- What recorders have virtual host?
- Why isn't motion detection recording?
- Why is the menu not on the correct monitor?
- How do I change my resolution when my monitor is only black?
- I have a Hikvision Turbo 4.0 DVR that the specs say supports "x" ammount of cameras when "Enhanced IP Mode" is turned on. How do I enablel this?
- I have a Hikvision 7208HUHI-K2 Turbo 4.0 DVR with 16 IP cameras and 8 analog cameras. My analog cameras can't do any events, Why?
- Where can I view my license plate pictures stored on my nvr?
- Why isn't my mouse moving when connected to the recorder?
- Why is the IP camera showing Network Abnormal on my NVR camera management screen?
- Why is my PoC (Power over Coax) DVR not powering my analog cameras?
Remote Access
- Why do my cameras time out after 5 minutes when using Hik-Connect?
- Where do I get the Hik-Connect app for an Android phone?
- Why can't I fast forward through playback on Hik-Connect?
- Why is my Platform Access offline?
- How to log-in to Hik-connect on iVMS-4200
- How do I access my network cameras through my network video recorder using a web browser
- I am receiving notifications when my app is open, why won't my phone notify me when the app is closed?
- What port forwards are required for direct IP remote access?
- Will defaulting my device unbind it from HikConnect?
- When using the Hik connect service. What should the preferred and alternate DNS be set to?
- Clipped footage or captured an image using playback in the Hik-Connect app, but can't find it?
- Cannot unbind, Error Code: 102060
- How do I unbind my NVR/DVR from an account I do not have access to?
- How do you reset the Hik-connect account password?
- What is a Verification Code/Encryption Key
- Where can I find the Verification Code/Encryption Key
- Why can't I hear my audio on my phone using HikConnect but i can hear it on my recorder?
- Will shared users on the Hik-Connect app have access to the new cameras added to the recorder?
- Can I change the camera live view order in the Hik-Connect app?
- I can't see the live view of the cameras in the web browser. I keep getting a message "The stream is encrypted". How do i fix this?
- How do I deleted my Hik-Connect account?
- How can I reset my password to my Hik-Connect account?
- I don’t remember what credentials I used to create my Hik-Connect account
- How many devices can I add to a single Hik connect account?
- What DNS should I use to get HikConnect online?
- How do you log out of the Hik-Connect app?
- I just added new cameras to an existing NVR and I don't see them on the Hik connect. Why?
- Where do you change the save path for downloaded files in the web interface of a device?
- Why can I see my cameras when I'm on my wifi, but not when I'm off it?
- What options do I have for remote access, other than Hik-Connect?
Other
- How do I email technical support?
- There was a power surge/lightning strike that cause damage to the Hikvision devices. What should I do?
- My Hikvision devices are behind on firmware. What is Hikvision's stance on firmware upgrades?
- Do you have an example showing the format for getting a RTSP stream from a camera?
- Do you have an example showing the format for getting a HTTP sub-stream from a camera?
- Do you have an example showing the format for getting a RTSP stream from a NVR/DVR?
- I was told my device is out of region. Who do I contact?
- I forgot my Hik Connect password. How do i reset it?
- I found firmware newer than the firmware on your website, can I use it?
- How do I add an Encoder to my NVR?
- What SFP module can be used for fiber connection for the switches?
- What encryption standard does Hikvision use for SD cards?
- I cannot update camera firmware? What are some reasons why?
- Why did the download fail on the web browser?
- What does error code 2022 mean when I am resetting my password?
- What does it mean “No Video”?
- How can I calculate how much storage space I will need on a recorder?
- What is the link for the camera plugin or where can I find it?
- Do you have any tips regarding hard disk settings on Hikvision recorders?
- How do you dewarp the HD2 doorbell camera?
- What does error 2001 mean in the SADP tool?
- I have installed the plugin in my internet browser for a Hikvision IP camera, but can't see the live view in the browser. What can i try to get the live view to show up?
- Does hikvision have a hard drive compatibility list for its NVR/DVR/HVR products?
- I don't have a computer. Can you still remote into my system?
- How can I find my public IP Address?
- I have a HD1/HD2 WiFi doorbell and can't get it to maintaing a reliable connection on the WiFi router whick is on the second and over 50ft. away. Whats wrong.?
- Does Hik connect support internet connections over satalite?
- Do you have any learning resources?
- How to Check / Find Device Serial Number