Question:
How can I transfer a Hik-Connect account to another email/phone number?
Answer:
- Log into the Hik-Connect app through the website (www.hik-connect.com)
- My Account > click on 'Modify' for the email or mobile phone number (whichever you want to update) > 'Get Verification Code'
- ** Using a phone number change for the screenshots
- The verification code will be sent to the email or phone number specified in the account
- Once you get the verification code (4 digit code), put that in the 'Verification code' section, then click 'Next'
- Put in a new email/phone number > 'Get Verification Code'
- Put in the 4 digit code received via text message or email (depends on if you are changing an email or phone number) > OK
- The email/phone number should now be changed.
** Changing a phone number in the screenshots, but the steps would be the same for an email change.