I have a 16 channel recorder and 14 cameras. Cameras 1-12 are in their proper place, but my next two cameras are set as Channel 15 and 16, so Hik-Connect keeps trying to load the empty channels 13 and 14. What can I do?


This was likely caused by deleting channels in the recorder instead of modifying them. To resolve this, go into your Camera Management settings, delete channels 15 and 16, then re-add the two cameras from scratch and they will now occupy 13 and 14.